Refund policy

RETURNS & REFUNDS

DOS Cosmetics is an online-only store. This policy applies to all orders placed at www.doscosmetics.com.

Your right to return (14 days)

You may cancel your order and return products within 14 days of receiving them, for any reason and without giving a justification, in line with EU consumer law.

For hygiene and health-protection reasons, skincare and cosmetic products can only be returned if they are unopened, unused and in their original sealed packaging. Products whose seal or packaging has been opened after delivery cannot be returned, unless they are defective or not what you ordered (see "Damaged or wrong items" below).

How to start a return

  1. Contact us within 14 days of delivery at sales@doscosmetics.com or call +30 210 300 8173 (Monday–Friday, 9:00–15:00), stating your order number and the products you wish to return.
  2. We will send you a return shipping label and instructions.
  3. Send the products to: DOS Luxury Holistic Beauty PC, Bournaka 10, 415 00 Larissa, Greece.

Parcels sent without first contacting us cannot be accepted. Please keep your shipping receipt and tracking number until your return has been processed.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 14 days of our receiving the returned products. Your bank or card provider may need a few additional days to show the refund on your account.

Damaged or wrong items

Please check your order when it arrives. If a product is damaged, defective or not what you ordered, contact us within 14 days of delivery at sales@doscosmetics.com or +30 210 300 8173 with your order number and a photo of the item and packaging. We will replace the product or give you a full refund, at no cost to you.

Exchanges

The quickest way to get a different product is to return the original item and, once the return is accepted, place a new order.

Non-returnable items

Gift cards and opened or used cosmetic products (unless defective) cannot be returned.

This policy does not affect your statutory rights as a consumer, including your legal guarantee rights for defective products.

Questions? Email info@doscosmetics.com or call +30 693 693 9604.